JOBS: Internship Program Coordinator at CloudFactory

Description

Our Workforce Development team is looking for an Internship Program Coordinator who is dedicated to providing the best learning environment and opportunity to our interns and who will contribute to the thorough success of CloudFactory Academy’s Internship Program for our Cloud workforce team.

We are looking for a highly driven person who is ready to own the professional growth of our Trainees. This role is primarily focused on building leaders who are keen on growing themselves in all the three dimensions of character, competency, and community (3C’s). This is a fantastic opportunity to join a company that is a global leader in combining people and technology to make a difference in the lives of millions of people and help them become LEADERS worth following.

The Role

• The Internship team is responsible for the end-to-end design & execution of a Traineeship program that offers the chance to truly transform the skill sets of our Cloud team to enable them to go on to have better opportunities for work and/or education.
• The Internship Program Coordinator will be responsible for coordinating and delivering the long-term learning and development experience for the Trainees in the program. This role will ensure a positive and productive experience for all learners in the program and will also create clear coordination and communication among different stakeholders and partner with them to create a robust and smooth execution of the program.
• The focus of this role will be on delivering a consistent and steady Traineeship program which will be a combination of interactive, facilitated learning as well as self-guided, Technical, and Leadership learning experiences that offer significant value to high-performing leaders, to maximize their success and growth in all 3 C's of Character, Community and Competency. This role will partner with the learners and the program stakeholders to establish a suitable environment where learners are given an intentional and exclusive opportunity to further their growth by equipping them with the tools and knowledge to develop even further on their journey to become a Leader Worth Following and to enable access to even more resources as a result of being a graduate of the program.
• Overall, the Internship Program Coordinator will take responsibility for the Trainees from the point at which they enter the Traineeship Program, through their Traineeship journey, and after they graduate to keep a tab on their ongoing involvement within or outside of CloudFactory.

Key Responsibilities: Below is a non-exhaustive list of the key responsibilities.

The Internship Program Coordinator will be:

• Responsible for the execution and organization of the Foundational, Intermediate level, and Advanced level programs.
• Responsible for overall operational level work for the success of the Upskilling program.
• This role will be involved in all aspects of the day-to-day functioning of the Internship team.
• Responsible for the communication strategy and planning for the users that are enrolled in the Internship / Traineeship programs
• Supporting in different phases of design, development, and implementation of the program along with being responsible for the overall user experience.
• Assisting with the process of recruitment of suitable candidates who come into the Traineeship journey, assisting with shortlisting and interviews (if required).
• Supporting in designing and developing curriculum in partnership with the Learning & Development team and other necessary stakeholders.
• Assist in implementing processes and systems that support the development of skills and assessment of performance.
• Responsible for the execution of communication for the program. I.e. Creating engagement and promotion pre-program launch, maintaining a high level of communication throughout the program and with alumni members of the various cohorts.
• Responsible for bridging the users and the Learning & Development team and/or other stakeholders by providing meaningful feedback to drive continuous improvement.
• Monitor and evaluate the overall program and ownership of records, databases, and documentation.
• Responsible for quantitative and qualitative documenting reports as well as databases/dashboards of the entire program and quarterly and cohort-specific report making.
• Ensuring the brand of the team and maintaining positive stakeholder relationships.
• Lead in hosting program events such as orientation, mid-training check-ins, retro, and graduation.
• Support in providing coaching sessions and interventions within the Internship program to help Trainees achieve their goals and overcome obstacles.
• Create reliable reporting metrics for the entire program to assess performance.
• Responsible for owning areas that are assigned within the wider Workforce Development team I.e. lead on group learning initiatives, or wellbeing programs.
• Support with other initiatives when required in the wider Leadership Coaching and Internship Team.

Requirements

• 1-2 years of experience in project management and program delivery.
• Ability to be self-accountable to meet commitments, consistently delivering results within required timelines and expectations.
• Be able to work under tight deadlines and remain calm in stressful situations.
• Strong organizational skills, with the ability to handle numerous tasks simultaneously, while maintaining high accuracy and attention to detail.
• Ability to manage conflicting priorities whilst also managing expectations for key deadlines with stakeholders.
• Highly organized in both time management and in resources.
• Excellent communication skills, both written and verbal.
• Work collaboratively with others, creating partnerships with leaders, colleagues, and the rest of the people and culture organization.
• Strong knowledge and experience in facilitation/delivery of virtual/physical sessions.
• Strong ability to develop and edit reports.