KPLC: Tokens Purchase Delay Due To High Number Of Transactions
Kenya Power has explained the cause of a hitch experienced by prepaid customers on Sunday. Kenyans were unable to complete their token`s transactions which made them direct their anger on various social media platforms.
In a statement on Monday, the lighting company said they have fixed the IT hitch but the system remains slow due to the high number of transactions.
While the prepaid vending system is back, their contact centre remains unreachable.
“We have managed to address the IT hitch affecting the system that occurred yesterday but vending of tokens remains slow due to a high number of customer transactions,” said the company.
The company is working to restore normalcy at the contact centre and operations at our banking halls and other customer touchpoints.
KPLC further added that they thank their customers for their patience and apologises for any inconvenience caused.
Yesterday, Kenyans who tried to buy tokens through Kenya Power’s M-Pesa pay bill number 888880 were told that the organisation receiving the payment is unavailable.
The technical hitch also affected their contact centre on 97771.
In March, Energy CS Charles Keter and Kenya Power, MD Bernard Ngugi were summoned by Senate over the perennial power outages. Senators complained that the outages had adverse effects on businesses