JOBS: Assistant Manager – Group Life Claims at CIC Insurance
CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan, and Malawi.
Leah Mukangai 
PURPOSE
To efficiently handle all claims and ensure the settlement is done within stipulated timelines within the set standards.
Primary Responsibilities
- Review and analyze all processed claims within specified limits and timelines
- Approve and/or repudiate processed claims within specified limits;
- Set and review claims reserves in view of any new information received;
- Communicate risk improvement measures for implementation to the underwriting department by monitoring claims experience trends;
- Appoint service providers in a timely manner;
- Attend to customers and handle queries and complaints as they arise;
- Prepare monthly reinsurance recovery report and document claims for reinsurance recovery;
- Compile monthly claims reports to Insurance Regulatory Authority and
- Organize and present appeal cases for ex-gratia consideration
GENERIC DUTIES
- Carry out performance appraisal, coaching, and mentoring staff;
- Resource allocation, staffing, and leave approval;
- Participate in planning and budgeting for the department; and
- Participate in various meetings and committees
PERSON SPECIFICATION
Academic Qualifications
- Bachelors’ degree in Insurance, Business Administration or Economics or in a related field.
Professional Qualifications
- IIK/ CII Diploma required
Experience
- Minimum of four (4) years of relevant experience
Skills and Attributes
- Excellent communication and presentation skills
- Problem-solving skills
- Excellent interpersonal skills
- Good analytical skills
- Computer literate in MS Office and other office applications
- Understanding of the working environment /competitors
- Technical competence in insurance
- Basic knowledge of regulations by AKI and IRA
