JOBS: IT Manager at Missions of Hope International (MOHI)

OVERALL JOB PURPOSE

• The position is responsible for overseeing the management and maintenance of ICT infrastructure. He/She will also be responsible for ensuring an adequate and efficient ICT system and providing support to users to facilitate general operations of the organization in an effective manner.
• Duties and responsibilities:
• General Maintenance
• Carry out an assessment of the ICT needs of the various Departments, Centers, and Users and
• advice the organization appropriately/accordingly.
• Carry out routine maintenance and service on computers and applications including software
• and hardware, printers, laptops, etc. to ensure smooth and continuous operations of the
• equipment and avoidance of any major breakdowns.
• Provide support to Departments and Centers to ensure adequate and smooth operations of
• applications, ICT, and MIS needs.
• Ensure tight security of the entire ICT infrastructure.
• Carry out routine software troubleshooting and checking up to date soft–wares in the running
• PCs and Laptops.
• Managing the organization's website by posting and upgrading information regularly as
• provided and as appropriate
• Ensure proper back–up and storage systems and procedures are in place.

Technical Support

• Support the organization in the development, implementation, and review of an ICT policy and
• strategy.
• Advise the procurement office on purchases of computer equipment and other related
• accessories ensuring that the specifications are met.
• Ensure no or limited system downtimes.
• Ensure proper contracting and management of ICT service providers and suppliers.

Capacity Building

• Train users on how to handle and effectively use computers and other related accessories.
• Train users on minor maintenance of the equipment.
• Train staff in ICT on matters that include resourceful and safe use of packages, systems, email, and the Internet.
• Train users on how to use the security system including updates on anti-virus and other security
• matters.
• Support Schools and Centers in providing ICT training to Students and Staff.

Asset Management System

• Support the department to set up a system to track all computer-related assets.
• Ensure that the assets are fully insured.
• Maintenance of assets tracking system.
• Any other duties and responsibilities which may be assigned by the supervisor from time to time.
• Academic and Professional Qualifications & Experience:
• BSC/BA in Information Technology, Communications, Computer Science, or a related discipline.
• Additional Diploma in Electronics, Networking, ICT, or related fields added advantage.
• Experience with databases, networks (LAN, WAN), and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
• Solid knowledge of IT systems and applications with at least 5 years of relevant working
• experience in a busy ICT department in a leadership position.
• Competencies/Abilities/Skills Required:
• Strong Christian with demonstrated commitment and integrity, and active involvement in
• Church.
• Able to work effectively in a team-based, multicultural and changing environment.
• Software and hardware skills pertaining to web applications are required.
• Knowledge in IT design and programming.
• Knowledge in networking, internet, license administration.
• Determined personality with initiative, perseverance, keenness on details, and ability to
• consistently meet tight deadlines.
• Excellent analytical, organizational, and presentation skills.